Shipping Information

1. Shipping Overview

At Bapaz-Diamond Jewellery, we strive to deliver your jewelry quickly and securely. We offer multiple shipping options to meet your needs. All items are carefully packaged and shipped with tracking and insurance included.

2. Shipping Methods & Timeframes

We offer the following shipping options for domestic (US) orders:

3. International Shipping

We ship internationally to most countries. International orders include:

• Full tracking and insurance coverage
• Customs documentation included
• Delivery times: 7-21 business days depending on destination
• Shipping costs calculated at checkout
• Customers responsible for any customs duties or taxes

For international shipping inquiries, please contact us at Bapaznyc@gmail.com.

4. Order Processing

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation with tracking information once your order ships.

5. Tracking Your Order

Once your order ships, you will receive an email with a tracking number. You can:

• Track your shipment in real-time using the provided tracking link
• Monitor estimated delivery dates
• Receive delivery updates via email
• Contact our customer service with tracking questions

6. Packaging & Protection

All items are carefully packaged to ensure safe arrival:

• Premium protective packaging materials
• Jewelry-grade gift box packaging
• Insurance coverage on all shipments
• Signature confirmation available upon request
• Discreet packaging option available

7. Delayed Shipments

While we strive to ship all orders on time, unforeseen circumstances may occasionally cause delays. In the unlikely event of a delay:

• We will notify you immediately via email
• We will provide a revised estimated delivery date
• We will offer compensation for significant delays
• You may cancel your order for a full refund if desired

8. Lost or Damaged Packages

In the rare event that your package arrives damaged or is lost in transit:

• Contact us immediately with photos and tracking details
• Do not refuse delivery of damaged packages—accept and document damage
• We will file a claim with the carrier and arrange a replacement or refund
• All insurance claims are covered at no cost to you

9. Free Shipping Promotion

We regularly offer free shipping promotions:

• Free Standard Shipping on orders over $150
• Special free shipping events and sales
• Subscribe to our newsletter for exclusive shipping offers
• Loyalty program members receive priority shipping

10. Weekend & Holiday Shipping

We do not process or ship orders on weekends or major U.S. holidays. Orders placed on these days will be processed on the next business day. Estimated delivery times do not include weekends or holidays.

11. Shipping Restrictions

We cannot ship to the following locations:

• P.O. boxes (with exception of certain orders)
• Military bases (requires special arrangement)
• Certain remote or restricted areas
• Countries with trade restrictions

Please contact us if you need special shipping arrangements.

12. Contact Us

For any shipping questions or concerns:

• Email: Bapaznyc@gmail.com
• Phone: (917) 965-2030
• Address: 199 Canal St, New York, NY 10013
• Hours: Monday - Friday, 10:00 AM - 6:00 PM EST