1. Return Policy Overview
At Bapaz-Diamond Jewellery, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, we offer a hassle-free returns and refunds policy. Please review the details below carefully.
2. Return Eligibility
To be eligible for a return, items must meet the following criteria:
- Items must be returned within 30 days of purchase
- Items must be unused and in original condition
- Items must retain their original tags and packaging
- Items must not show signs of wear or damage
- Items must be accompanied by original receipt or order confirmation
3. Non-Returnable Items
The following items cannot be returned:
- Custom or engraved pieces
- Items that have been resized
- Items showing signs of wear or damage
- Clearance or final sale items
- Items purchased more than 30 days ago
- Items with missing or damaged original packaging
4. How to Initiate a Return
To start the return process:
- Contact our customer service team at Bapaznyc@gmail.com or (917) 965-2030
- Provide your order number and reason for return
- Receive return authorization and shipping instructions
- Ship the item back to us in its original packaging with prepaid shipping (if applicable)
5. Shipping & Return Costs
Domestic Returns: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. In those cases, we will provide a prepaid return label.
International Returns: International customers are responsible for return shipping costs. We recommend using a tracked shipping method for your protection.
6. Refund Timeline
Once we receive your return:
- We will inspect the item and verify its condition (3-5 business days)
- Once approved, we will process your refund (5-7 business days)
- The refund will be credited to your original payment method
- It may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution
7. Refund Amount
Refunds will be issued for the full purchase price of the item minus any applicable fees:
- Full refund of item price
- Original shipping costs are non-refundable
- Return shipping costs will be deducted from refund (unless our error)
- Custom or made-to-order items typically have no refund
8. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately with photos of the damage
- Do not wear or attempt to repair the item
- We will provide a replacement or full refund at no charge to you
- Return shipping will be prepaid
9. Exchanges
If you would like to exchange an item for a different size, style, or color:
- Contact our customer service team within 30 days of purchase
- Return the original item in its original condition
- Receive your replacement item once the return is processed
- Any price difference will be adjusted accordingly
10. Final Sale Items
Certain items marked as "Final Sale" or "Clearance" are not eligible for returns or exchanges. These items are offered at special prices and cannot be returned for refund. Please review product descriptions carefully before purchasing.
11. Contact Us for Returns
For any questions about our returns policy or to initiate a return:
- Email: Bapaznyc@gmail.com
- Phone: (917) 965-2030
- Address: 199 Canal St, New York, NY 10013
- Hours: Monday - Friday, 10:00 AM - 6:00 PM EST
